1. Introduction
Nupafeed France (“we”, “us”, “our”), operated by SAS MAAVO, is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or place an order with us, in accordance with the General Data Protection Regulation (GDPR).
2. Data Controller
The data controller responsible for your personal data is:
SAS MAAVO – Nupafeed France
21 Rue de Saint Maixent, 79340 Ménigoute, France
Email: lauren@maavo.fr
3. Personal Data We Collect
We may collect the following personal data:
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Identity data: name, surname
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Contact data: email address, phone number, postal address
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Order data: products purchased, order history
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Payment data: payment method (we do not store full card details)
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Technical data: IP address, browser type, device information
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Communications: emails or messages you send to us
4. How We Use Your Data
Your personal data is used to:
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Process and deliver your orders
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Manage payments and invoicing
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Communicate with you regarding your order or enquiries
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Provide customer support
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Comply with legal and regulatory obligations
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Improve our website and services
We only process your data when we have a lawful basis to do so.
5. Legal Basis for Processing
We process your personal data on the following legal bases:
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Contractual necessity (to fulfil your order)
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Legal obligation (accounting, tax, regulatory requirements)
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Legitimate interest (customer service, website improvement)
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Consent, where applicable (e.g. marketing communications)
6. Data Sharing
Your data may be shared only with trusted third parties necessary to operate our business, including:
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Payment service providers
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Delivery and logistics partners
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IT and website service providers
We do not sell or rent your personal data to third parties.
7. International Transfers
Some service providers may be located outside the European Union.
In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting obligations.
9. Your Rights
Under GDPR, you have the right to:
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Access your personal data
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Rectify inaccurate or incomplete data
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Request erasure of your data
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Restrict or object to processing
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Request data portability
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Withdraw consent at any time
To exercise your rights, please contact us at: lauren@maavo.fr
10. Cookies
Our website uses cookies to improve user experience and website performance.
For more information, please refer to our Cookies Policy.
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be published on this page.
13. Contact & Complaints
If you have any questions or concerns regarding this Privacy Policy, please contact us at lauren@maavo.fr.
You also have the right to lodge a complaint with the relevant data protection authority, in France the CNIL.