At Nupafeed France, we want you to be completely satisfied with your purchase.
Return Period
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You have 14 calendar days from the date of delivery to return your order, in accordance with French and EU law.
Conditions for Returns
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Products must be unused, unopened, and in their original packaging.
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Opened or partially used products cannot be returned for safety and hygiene reasons.
How to Return
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Contact us at lauren@maavo.fr to notify us of your return.
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Pack the items securely in their original packaging.
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Ship the items back to the address we provide.
Please note: Return shipping costs are the responsibility of the customer.
Refunds
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Once we receive and inspect your returned items, we will process your refund.
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Refunds are issued using the same payment method you used when placing the order.
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Refunds may take up to 14 business days to appear in your account, depending on your bank.
Questions
If you have any questions regarding returns or refunds, please contact us at: lauren@maavo.fr